Ashish Deshpande is a CX Evangelist based in Singapore with over two decades of experience across ASEAN and South Asia. Currently with HCLSoftware, he specializes in helping organizations elevate customer experience by leveraging connected data and AI. With a rich background spanning the FSI, FinTech, Telecom, and Public Sector industries, Ashish blends his deep technical expertise in digital marketing, big data, analytics, and integration solutions with a human-centric approach to sales and customer engagement. Garima specializes in full-funnel marketing, omnichannel content strategy, and social media amplification, leveraging tools like Salesforce, Adobe Analytics, and Brandwatch. Her strategic approach has consistently delivered strong ROI, including a 234% MROI on micro-influencer campaigns and a significant boost in organic content reach through employee advocacy programs. Prior to 3M, she led retail marketing transformation projects at Caterpillar Inc., spearheading digital and customer experience innovations across the Asia-Pacific region. Her experience also includes pivotal marketing roles at Volkswagen India and Audi, where she managed successful product launches and award-winning branding campaigns. Passionate about innovation and inclusive leadership, Garima fosters dynamic, high-performing teams across global markets, ensuring sustainable business growth and customer-centric impact.